Unique in the UK, and testament to the faith we have in our engineering expertise, every ATAG boiler boiler comes with a 10 year warranty as standard for all parts and labour.
Complete peace of mind
We don’t expect things to go wrong, but should they do so our after-care warranty helpline is open 24 hours a day 7 days a week.
If you require a warranty call out we’re only a phone call away and if our trained technician cannot speedily resolve your issue over the phone, we’ll despatch an ATAG warranty engineer to visit your home and get you back up and running again.
Keeping your warranty valid
Our 10 year warranty is a guarantee of excellence that we’re very proud of. However, to keep your warranty valid, and in the interest of safety, all we ask is you have your boiler serviced annually by a Gas Safe Registered engineer.
To maintain any product warranty, your appliance must have an annual service, carried out by a Gas Safe Registered (or Register of Gas Installers Ireland) engineer. If proof of service cannot be provided upon request, your warranty will be invalidated and you will therefore be responsible for any call out charges and repair costs.
If you experience a fault with your product, we aim to provide a safe and high quality repair service, where applicable, supported by our dedicated national network of highly skilled engineers.
If a product suffers a breakdown we should be contacted on our UK number 0800 254 5065. This number is our 24 hour / 365 days a year customer helpline service.
When calling the customer helpline, you will need to provide the following information:
- Product type (Which can be found under the flap of the boiler)
- The product serial number (Which can be found under the flap of the boiler)
- Your installer’s details, along with their Gas Safe registration number
- Address and contact details of the installation
More details can be found in our Terms and Conditions document. (PDF)