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YOUR QUESTIONS ANSWERED

We've been doing this some time now, so based on experience we think we might be able to answer some of your questions below. However, if we've missed something, let us know.

 

ATAG Selected Partner Application Process

Q: How do I speak to someone about applying?

The ATAG team is on hand to chat through any questions you have, whenever you have them. If you’d prefer not to apply online here, you can call us on 0800 254 5065 to book a product demonstration at a time and place that suits, and then complete the application with one of our Technical Product Managers.

 

Q: Is there a contract or minimum commitment?

When you become an ASP, both parties agree to a Contract of Service. The only commitment we require is that you agree to uphold this Contract. There is no minimum length of service, your sales are up to you.

 

Q: Does it cost me money to become an ASP?

By only selling directly to ASPs, ATAG products will not squeeze your margins, helping you to make money. Becoming a partner is free, all we ask is that your payments for the products you order and install are not overdue.

 

Q: How are ASPs assessed?

All ASPs must apply to register, with proof that they are fully Gas Safe Registered installers before any application can be processed. We look at the number of installs you are currently performing and will meet you onsite for your first installation to assess competency. We do not ask for any financial or employment information regarding your business.

 
Q: Does it cost me money to become an ASP?

By only selling directly to ASPs, ATAG products will not squeeze your margins, helping you to make money. Becoming a partner is free, all we ask is that your payments for the products you order and install are not overdue.

What is the maximum equivalent length of a boilers flue?

The maximum horizontal & vertical equivalent flue lengths (after the boiler turret and first elbow) is:

13m for iC Economiser 27, iC24/28, iS 12/15/18/24 & iR 12/15/18/24 models

6m for iC Economiser 35/39, iC36/40, iS 32/40 & iR 32/40 models

Allow 1.6 meters of flue length for each 87° bend

1.0 meters of flue length for each 45° bend.

Can 87-degree bends be used on vertical flue systems?

Yes, on our condensing boilers you can fit 90 degree bends onto a vertical flue system. Note: A 87° bend is equivalent to 1.6 m length of flue. If it is necessary to use a 87° bend in the vertical flue, ensure any horizontal flue lengths is sloped towards the boiler to ensure that all condensate is allowed to drain from the flue. The slope must be a minimum of 25 – 30 mm per meter.

Do the boilers have a built in frost protection?

The boiler incorporates a built in frost thermostat which automatically turns on the boiler and pump if the water in the boiler falls below 5°C, providing the electrical supply is on. The boiler will operate until the water temperature in the system reaches approximately 10°C measured on the flow sensor in the boiler.

Any other pipework outside of the boiler should be protected from the risk of freezing and protected with insulation. Additional protection from external frost thermostat and pipe thermostat should also be considered.

Do the boilers have a pump over-run

When the boiler is not required to heat the system anymore, the pump will continue to run for 60 seconds, so heat can be dissipated around the system.

(Note: Regular boiler only. The pump must be wired into the pump connections on the boiler)

Does the boiler require compartment ventilation?

The boiler does not require any air vents for cooling in the room in which it is installed or when installed in a cupboard or compartment. The minimum clearances for servicing must always be maintained.

Note: A cupboard or compartment used to enclose the boiler must be designed and constructed specifically for the purpose,

i.e. comply with the Building Regulations.

My system comes on during the night or in cold weather when not asked for (System has a 7 day digital wireless room stat or 24 hour mechanical wireless room stat)?

Check the minimum room temperature setting; this should be a low temperature setting e.g. 8 °C to 12 °C. If the minimum setting is too high e.g. 18 °C, then when the room temperature falls below 18 °C during an off period, then the wireless room stat will bring on the boiler and keep the house up to 18 °C when the house should be allowed to fall to a much lower temperature whilst no heat is required.

Does the system need an auto by-pass?

The current range of system and combination boilers incorporates an automatic by-pass on the boilers; therefore an automatic by-pass is not required for the system.

Where can the flue be terminated for the iC, iC Economiser, iS & iR range of boilers?

  Terminal Position Min distance (mm)
A Directly below an opening, air brick, windows, etc. 300 (See Note 1)
B Below gutters, soil pipes or drain pipes 75 (See Note 3)
C Below eaves 200 (See Note 3)
D Below balconies 200 (See Note 3)
E From a vertical drain pipe or soil pipe 150 (See Note 3)
F From an internal or external corner 300 (See Note 2)
G Above ground, roof or balcony level 300
H From a surface or boundary facing the terminal 600 (See Note 4)
I From a terminal facing the terminal 1200
J Above an opening, air brick, window etc. 300 (See Note 1)
K Vertically from a terminal on the same wall 1500
L Horizontally from a terminal on the same wall 300
M Horizontally from an opening, air brick, window etc. 300 (See Note 1)
N Minimum protrusion through a roof 300
O From a vertical obstruction 300
P From an openable window 600
Q From an adjacent vertical terminal 300
R From an opening in the car port (e.g. door, window) into the dwelling 1200
S Below a roof window 2000
T Terminal parallel to a boundary 300

Notes:

  1. In addition, the terminal should not be nearer than 150mm to the framework of an opening into the building, i.e. a window surround or door surround.
  2. This clearance may be reduced to 25mm without effecting the performance of the boiler. However, to ensure the condensate plume does not affect adjacent surfaces a clearance of 300mm is preferable.
  3. These clearances may be reduced to 25mm without affecting the performance of the boiler. However, to ensure the condensate plume does not affect adjacent surfaces the terminal can be extended beyond gutters, pipes, eaves, balconies etc. by up to 500 mm. If the flue is extended more than 500mm outside, it should be boxed and insulated.
  4. To reduce the possibility of nuisance to neighbouring buildings etc. it is recommended the terminal should not be less than 2500mm from car parking spaces, building boundary walls, fences etc.
  5. A terminal must not be sited under a car port roof.
  6. In certain weather conditions the terminal will emit a plume of steam. If possible avoid positioning the terminal where this may cause a nuisance, i.e. positions A, D, G, H, J or M.
  7. The flue terminal must be exposed to the external air and the position must allow the free passage of air across it at all times.
  8. A terminal must not be sited below 2m where people have access to, such as public footpaths, access routes, patios etc. However, if the terminal is fitted less than 2m above a surface where there is no public access, the terminal must be protected by a terminal guard.

What do I do with the boiler that has a fault code 118?

This means that the system pressure is too low and you may see that the system pressure gauge indicates that the pressure in the system is below the 1 bar pressure.

To re-pressurise the system you will find a filling loop (copper ‘U’ shaped tube with two nuts at each end) on the underside of the boiler or a metal braded flexible hose external of the boiler on the pipework with one or two tap connections at the either end of the filling loop.

The tap or taps should be opened a quarter of a turn and the water will start to refill the system (water should be heard filling the system). You should see the pressure gauge rise back up between 1 bar and 1.7 bar pressure and then stop filling.

Boiler information on water pressure can also be seen on the digital display by pressing the Eco button for 6 seconds and then scroll through to ‘A6’ which will display the water pressure.

Once the pressure gauge between 1 bar and 1.7 bar turn the taps back to the off position and the water will stop filling the system. The error code 118 will stop and the boiler will now operate. If the error code 118 is still active, fill up the system a little more but not over 2.0 bar.

(If you do fill the system too much and the pressure gauge is too high, just bleed water from a radiator until the pressure on the gauge goes down to below1.7 bar).

What do the codes and symbols mean on the front of the boiler?

  • Setting of hot water temperature
    +/- function (iC Range only)
    (ancillary function: Scroll and +/- function)

  • Setting of boiler temperature
    (max flow temperature) +/- function
    (ancillary function: OK and escape)

  • Eco-function DHW on/off. (iC Range only)
    Press for 6 seconds for boiler information

    Reset Button

  • Commissioning function (Do not use. For service purposes only)

    Pump function (Press both – buttons for 6 seconds) (iC & iS-Range only)

  • Visible when DHW program is active
    Flashing when there is a heat demand for DHW (iC Range only)

  • Visible when heating program is active
    Flashing when there is a heat demain for heating

  • Visible when boiler is active for heating or DHW

  • Visible when DHW comfort function is not active

  • Error indication (accompanied with a code)

  • Service-mode or blocking

  • Visible when pump is set to continuously
    Flashing when frost program is active (iC & iS Range only)

Error Codes

Blocking Code with spanner symbol

Error is temporary and will clear itself or will lock the boiler after several attempts (error)

Error Code with bell symbol

Boiler is locked and can only be remedied by a reset and/or intervention by a service technician

10 Outside sensor error 111 Maximun pressure exceeded
20 Flow sensor error 117 Pressure too high (> 3 bar) or pump pressure increase too high (iC & iS Range only)
40 Return sensor error 118 Pressure too low (< 1 bar) or pump pressure increase too low) no pump detection) (iC & iS Range only)
50 DHW sensor error (iC-Range only) 119 Link on X2 position 4 and 5 missing
61 Bus communication error 129 Fan error (fan does not start up)
78 Water pressure out of range 133 No flame after 5 ignition attempts
105 Venting program active when power turned on or interupted (runs approx. 7 mins) 151 Fan error (speed control is not achieved or is out of range) or control unit defective
110 Safety temperature exceeded 154 Flow temperature increases to fast, return > flow

 

What is the ErP Directive?

ErP stands for ‘Energy related Products’, and is a mandatory piece of legislation, created to help achieve targets set for energy consumption, with the goal being to reduce consumption by 20% and increase the share of renewable energies by 20% by 2020.

Q: Who is responsible for ErP?
The regulation is set up by the European Union

Q: What is the ErP designed to do?
The new directive is designed to help inform homeowners about the efficiency of the heating and hot water products they are buying, by displaying a simple energy label that categories the product according to its efficiency.

Q: How will the ErP compliance be enforced and regulated?
The National Measurements & Office (NMO) will be responsible for ensuring compliance. The ErP requirements are also likely to be included in Part L of the Building Regulations.

Q: Which products are affected?
Space and water heating products will be required to have an energy label, already familiar on other white goods, such as A+++ rated dishwashers and washing machines. Low-rated water heating products (such as those which might have been rated in bands F or G) will not be permitted after the 26th September.

Q: Can a merchant sell unlabelled heating products after 26th September 2016, if they bought the products before that date?
It is not an offence for a merchant to sell a product without an ErP label after the 26th September 2015, as long as that item was in stock prior to that date.

Q: Do I need a package label if I sell or install a boiler or heat pump with a hot water cylinder?
No, a single generator and a hot water cylinder do not require a package label.

Q: Do I need to provide a package label if there is an existing temperature control system?
A package label is only used if you are supplying new components. If you are simply replacing a boiler or heat pump and using existing controls then you are not required to provide a package label.

Q: How will it affect installer businesses?
Installers will be responsible for providing the energy labelling for a complete heating system eg if a heating engineer installs an ATAG iC28 combination boiler alongside the ONE controller, the installer will have to calculate the overall system efficiency – which in this case would be 98% or A+ rated.

To calculate the overall efficiency of the heating system, you must record each product on a document known as a product fiche.

Q: What is a product finche?
A product finche is a table of technical information that a manufacturer, such as ATAG Heating Technology, is required to provide for each individual product.

Q: How is ATAG helping installers with the new ErP Directive?
ATAG is on hand to help their network of installers with any questions relating to the ErP Directive. This includes setting up a helpline, on 0800 254 5065 and an ErP calculator, which is available from the approved ATAG installer portal.