ATAG

Warranty

Warranty

Contact Us

Contact Us

Products

Find your perfect boiler

Find your perfect boiler

iC Economiser combination

iC Economiser combination

iC Combination

iC Combination

iS System

iS System

iR Regular

iR Regular

Smart controls & thermostats

Smart controls & thermostats

Cylinders

Cylinders

Heat pumps

Heat pumps
Coming 2026

Electric boilers

Electric boilers
Coming 2026

Support & Advice

Support Hub

Support Hub

Product manuals

Product manuals

Troubleshooting

Troubleshooting

ATAG Zone app

ATAG Zone app

ATAG ONE Zone

ATAG ONE Zone

ATAG Cube

ATAG Cube

ATAG Roomstat

ATAG Roomstat

TADO v3

TADO v3

FAQs

FAQs

Winter boiler care

Winter boiler care

Radiators

Radiators

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SUPPORT

when you need it

Keeping your home running smoothly is a priority. That's why our support section is on hand to help you get the most from your new heating system.

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Advice
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How to thaw a frozen
condensate pipe

pipe icon
Locate your condensate pipe it will run from inside the house through the wall to an external wall, it's the external part you need to look for
insulation icon
Remove any insulation that is fitted to the outside pipe
hot water bottle icon
Apply heat (hot water bottle/microwavable heat pack/cloths soaked in warm water) to the exterior of the pipe close to the likely point of blockage (usually at bends/joints)
Dry icon
Dry off the pipe then refit the insulation sleeve back onto the pipe to help prevent further freezing

TIP: You can also pour water onto the pipe, however, do not use boiling water!

How to bleed a radiator

Bleeding your radiators is quick, easy and completely safe -
simply follow our step by step guide

Radiator icon Are your radiators warm at the bottom but stay cold at the top?
Is there rattling or unfamiliar noises coming from your heating pipes?
Radiator key icon You will need a radiator key to open the bleeding valves at the top of a radiator, a bowl or bucket to catch any dripping water and a cloth in case any water is spilt.
Off icon Switch off your heating to stop the circulation pump from operating and moving heating water and air through the pipes.
timer icon To prevent hot water or steam leaks causing burns, you will need to wait for the heating to cool down, this will take approximately one hour to make sure that all the radiators are cold.

It is normal for air to build up in your heating system overtime, if this happens you will need to bleed your radiators to make sure your heating is working at full efficiency to heat your home.

bleed point icon The bleed point is usually located on the upper side of the radiator, it's a small round hole with a square inside, place the key in the bleed point with the bucket underneath and hold your cloth against the wall to protect from spray.
anti-clockwise icon Open the bleed point, carefully turn the radiator key anti-clockwise until you start to hear a hissing noise, this is the air coming out of the radiator.
clockwise icon Let some water run out then slowly turn the radiator key clockwise to close the bleed point (Not too tight, otherwise you might damage the valve)
on icon Switch your heating back on. Make sure you check the water pressure of the system, by looking at the pressure gauge or digital display on the boiler, the boiler should read between 1 to 1.2 bar of pressure.

All the radiators should now be warming up evenly